Refund policy

Returns & Refund Policy

We want you to feel confident and happy with every purchase. If something isn’t quite right, we’re here to help.

Returns

We accept returns within 14 days of delivery for eligible items.

To qualify for a return:

  • Items must be unused, unwashed, and in original condition

  • All original packaging and tags must be intact

  • Proof of purchase is required

All returned items must be in a re-saleable condition.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless faulty:

  • Pacifiers and pacifier clips

  • Feeding products (bottles, teething items, etc.)

  • Any personal-use baby items

In addition:

  • Sale or discounted items are final sale and are not eligible for return or refund

  • Gift cards are non-refundable

Faulty or Damaged Items

If you receive an item that is defective, damaged, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Photos of the item (where applicable)

All items will be assessed upon return.
If confirmed to be faulty, you are entitled to:

  • A replacement (if available), or

  • A full refund

Items will not be considered defective due to:

  • Normal wear and tear

  • Damage caused by incorrect use, handling, or washing

If an item is found not to be faulty, return and re-delivery costs will be for the customer’s account.

Exchanges

We do not offer direct exchanges.
If you would like a different item, please return the original item (if eligible) and place a new order.

Refunds

Once your return has been received and inspected:

  • You will be notified of the outcome

  • Approved refunds will be processed to your original payment method within 5–10 business days

Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items

Out of Stock Items

If an item you have ordered is unavailable, we will notify you as soon as possible and offer:

  • A delayed delivery

  • An alternative product

  • Or a full refund

How to Start a Return

To initiate a return, please contact us at:
hello@olimeh.co.za

Include:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

Contact Us

If you have any questions regarding your order or this policy, please don’t hesitate to get in touch. We’re always happy to assist.